Refund policy

2. Refund Policy

Consumer Rights of Cancellation and Refund

Applies to consumer purchases only.

  • For custom or bespoke products, once your 50% deposit is paid or drawings are signed, your deposit is non-refundable.

  • If cancellation is made in writing within 3 days of your order, you will receive a 75% refund of the deposit.

  • After 3 days, no refund is available.

Important conditions:

  • Full payment is due before delivery or installation.

  • You must inspect and report any damages or missing parts within 7 days of delivery.

  • No refunds are available after full delivery and acceptance.