FAQs – Frequently Asked Questions2023-12-11T11:50:07+00:00
  • FAQs of Pergolas


What is the difference between a gazebo and a pergola?2022-09-17T12:16:18+00:00

The typical pergola design doesn’t include a roof. The classic pergola is an open structure, with pillars supporting a roof made up of cross beams. There may be trelliswork for plants to climb. Pergolas can be freestanding or attached to a house wall and can be used as seating areas or walkways.

What is the best roof material for a pergola?2022-09-17T12:14:48+00:00

free standing pergola sun shades


Aluminum and steel are suitable roof options. If you want a lightweight roof that is resistant to rusting, an aluminum pergola is a better option. However, if you don’t mind a heavier cover, a steel roof is ideal for resisting strong winds, heavy rain, and locations that have harsher weather.

How high can a pergola be without planning permission?2022-09-17T12:13:42+00:00

height must be no greater than 2.5m (8′ 2″). Further away from the boundary it can be 3m (9′ 10″). A pitched-roof structure (A-shaped roof) can be up to 4m high (13′). It mustn’t cover more than half of the area of your land. If in doubt look here for planning permissions and when to apply

Does a pergola increase home value2022-09-17T12:12:36+00:00

Here’s what we tell our customers: yes, a pergola will add market value to any house. Since outdoor living has become more popular than ever, the value of properties with a pergola or a comfortable outdoor space has been on the rise. A safe gauge for a deck or backyard improvement is about 50% — 80% for your ROI.

Do pergolas need gutters?2022-09-17T11:47:01+00:00

The gutter and downpipe are essential components of pergola roofing as they redirect rainwater away from the house. This prevents water from building up and causing damage to the structure.

Does a pergola need a roof?2022-09-17T12:17:24+00:00

The typical pergola design doesn’t include a roof. The classic pergola is an open structure, with pillars supporting a roof made up of cross beams. There may be trelliswork for plants to climb. Pergolas can be freestanding or attached to a house wall and can be used as seating areas or walkways.

Does a pergola block out the sun?2022-09-17T12:17:14+00:00


Pergolas are not designed to completely block the sun, but to provide relief from direct sunlight, while allowing air to circulate freely.” The “lattice” cover is made of beams over the top that may or may not be louvered. A specific type of pergola known as a ramada boasts a completely enclosed roof with open sides.

Can a pergola keep out rain?2022-09-17T12:17:04+00:00

Pergolas and louvred roof systems are useful for both sun and rain, and for whatever your needs might be. The louvred slats on a pergola can open to let in sunlight, and close to provide shade or block the rain. This can be automated with rain sensors to close the louvres.

Payment Options

What are the payment options?2023-12-11T10:22:41+00:00

Pay safely and conveniently with the following payment methods

What are the payment options?

Bank transfer

One of the easiest ways to pay for your order is bank transfer. Simply use our bank details below:

Casa Pergola
Sort code: 04-06-05
Account number: 19425973
IBAN: GB04 CLRB 0406 0519 4259 73


With PayPal you can pay, quickly and securely at Casa-Pergola.com website.

Select “PayPal” as a payment method for your checkout, then log into your personal account. Once that is completed, you may confirm the payment amount, and check-out!

From an order value of £0.99-£5,000, you can pay later through 3, 6, 12, or 24 monthly instalments, subject to the obligatory creditworthiness check. Select “PayPal” as your preferred payment method, then use the “pay in instalments” option after logging into your PayPal account.

If you choose PayPal Express, you will be forwarded directly to PayPal from our shopping cart page, where you log in with your access data. Check your address data here.

You can check and confirm your order on our order confirmation page. We immediately receive a payment confirmation from PayPal, and can process your order instantly.

Credit Card

This payment method is convenient, and processed by debiting your credit card (VISA, MasterCard or American Express). You may enter your credit card number, validity, and verification number. This data is not stored by us.

Your credit card must be registered by your card-issuing bank for the authentication process verifies by VISA and MasterCard SecureCode. Authentication with a personal security code will securely take place between you and your bank. Once the order is received, the amount is reserved on your credit card.

This swift form of payment is completely free of charge.

Debit Card/EC Card

It is possible to pay with a debit card – colloquially known as an “EC card”. After entering your data, the invoice total will be debited from your account.

Similar to the credit card payment, this form of payment is also free of charge.


Delivery time2023-12-11T10:29:43+00:00

We deliver our products 3-5 business days upon ordering (unless we are out of stock, or other reasons that might inhibit the standard delivery). Our product page will contain further details about delivery time.

How is a Casa-Pergola – Pergola delivered?2023-12-11T10:31:31+00:00

The pergola is delivered via one of our trusted logistic partners. The ordered products will be delivered by a single driver to the address that you indicate during the ordering process.

Our logistic partner will contact you to agree on a specific date of delivery.

The pergola will be delivered in 4 – 5 packages of approximately 40kg per package. It is important that you arrange a time when you are available at the point of delivery to help the driver to unload the order.


Is it possible to mount equipment on the pergola?2023-12-11T10:41:46+00:00

It is fine to attach extra equipment to the frame of the pergola to give it a more personal touch, but such adjustments are made at your own risk (feel free to ask us in the chat for guidance).

For example, if you need to attach a heat lamp, this can be screwed to the beam at the top. We recommend that self-drilling aluminium screws are used to prevent the screw from corroding.

Can I mount glass walls or similar?2023-12-11T10:43:10+00:00

Yes, it is possible! Attach any walls to the beam and / or columns. Be careful not to screw into the gutter to avoid leaks.

How long does it take to assemble the product?

We normally calculate 3-5 hours for 2 people to mount the pergola, but this of course varies greatly from person to person.

We normally calculate 1 hour to mount a screen or a game wall against the pergola after the pergola has been set up.

Are height or width adjustable?2023-12-11T10:39:23+00:00

At Casa Pergola our pergola comes in standard sizes 3x3m, 3x4m, 5x3m, 5x4m and 4x6m. If you want a different size than this, the pergola can also be easily adapted.

What surface should I have where the pergola should be mounted?2023-12-11T10:44:48+00:00


Absolutely not!

We have prepared a good installation guide so that you can easily assemble it yourself. We strongly recommend to have 2 people to mount the pergola. If you do not want / are not able to assemble the pergola yourself, we recommend that you contact a craftsman near you.

Technical information

Technical Info

I want to close the gaps to mitigate wind. Is this possible?2023-12-11T11:58:39+00:00


By using Casa-Pergola motorised or manual Screens you can close them to mitigate the wind. You can also install Casa-Pergola Glass Walls to reduce wind. Read & see more about glass walls HERE

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