Replacing Damaged Items or Missing Parts
If your order arrives damaged or defective, we can offer a replacement unit or parts at no cost. Simply report a damaged item to our support team at: email@example.com
If you prefer to return the item, we will refund the item’s price and delivery cost to your original payment method within 5 business days of pickup. You may have to upload a picture of the damaged item. We recommend that you inspect your item upon delivery and report any issues within 30 days of receiving the item.
We charge a 5% handling fee. Also shipping costs are not refundable.
If your package appears severely damaged upon delivery, please write down “Package Damaged” when signing the delivery slip. Afterward, you can request a replacement at no extra cost by contacting our customer support team at: firstname.lastname@example.org
Please see our returns policy page for more information.